Terms of service

The service

PromptStats asks AI assistants (ChatGPT, Google AI Overviews and, on some plans, Claude) the questions a customer would ask, and shows whether and how they mention your brand.

AI answers change from day to day. Our figures measure those answers. They are not a promise of how AI will answer, or of sales.

The Action plan and other suggestions are advice. You decide what to do with them.

Your account

You sign in with a link sent to your email, or with Google. Keep access to that email safe.

You may invite other people to your brand, and you are responsible for what they do there.

Trial

A trial is free for 14 days. You add a card on Stripe's page when you start, but nothing is charged before day 15.

Cancel during the trial and there is no payment. Otherwise the plan you chose continues and the first month is charged when the trial ends. We email you 3 days before.

Paid plans

Prices and what each plan includes are on promptstats.ai. VAT is added to the prices. Plans are billed monthly in advance, and Stripe charges your card.

You manage the plan, the card and invoices in the app, on the Plan and billing page. You can cancel at any time. The plan then runs to the end of the paid month. We do not refund a month that has started.

When you move to a smaller plan, the oldest questions stay tracked, as many as the new plan allows. We pause the rest and keep their history.

If a payment fails, Stripe tries again over a few days. If it still fails, scans stop until the payment is sorted. Your data stays.

We may change prices with 30 days' notice by email.

Fair use

Track brands you own or work for. Do not try to break, overload or copy the service, and do not resell its data as a service of your own.

Agencies may share reports with their own clients.

Data

Your questions, settings and reports are yours.

We may use answers and public information about sites in aggregated form to improve how we measure, for example a profile of a site that many brands' answers cite.

How we handle personal data is in our privacy policy.

Availability

We aim to scan every day, but AI services change and sometimes fail. A missed scan is not a breach of these terms. When a measurement is missing, the page says so.

Liability

We are liable only for damage we cause intentionally or through gross negligence, and at most for the fees you paid us in the last 3 months.

We are not liable for lost profit or other indirect damage. This does not limit any liability the law does not allow to be limited.

Ending

You can stop at any time by writing to info@promptstats.ai. We then delete your account as the privacy policy describes.

We may suspend an account that breaks these terms, after warning you when that is possible.

Law and disputes

Estonian law applies. Disputes are settled by Harju County Court, unless the law says otherwise.

If the Estonian and English versions differ, the Estonian one applies.

Changes

We may update these terms. For important changes we email account holders at least 30 days before they apply.